Question 1

When will I see my images?

Accepted Answer

Images are typically posted online 2-3 weeks after they are taken.  You will receive an email notifying you when they are available.

Question 2

How do I view my images?

Accepted Answer

Visit https://www.srphoto.com/order-photos and enter your online code to access your photo gallery.

Question 3

What are the expected delivery times for digital files and printed products?

Accepted Answer

Printed products are shipped to the address you provided during ordering and typically arrive within 2-3 weeks. Digital downloads are delivered within 1-5 business days.

Question 4

Will I receive a copy of my student’s class photo?

Accepted Answer

Each school is different.  You can reference your school's order form or feel free to email us at info@srphoto.com for assistance.

Question 5

How can I order more photos?

Accepted Answer

Visit https://www.srphoto.com/order-photos and enter your online code to access your photo gallery.You can always order more photos. You can use our website at www.srphoto.com or you can email Info@srphoto.com  to have the link emailed to you.

Question 6

What if I don’t like my picture?

Accepted Answer

If you want to take another photo, you can attend retake day at your school or book an appointment to come into the studio to have the photo retaken for a minimum photography fee.

Question 7

How can I combine my orders to avoid multiple shipping fees?

Accepted Answer

Log in to your first online photo gallery and add the items you want to your cart. Then, click on the 'View Another Gallery' link at the top. Enter the online code from your email or printed order form to add more items to your cart. Once all your items are added, click 'Continue to Checkout' to complete your order.

Question 8

What’s the difference between a Class Photo and Class Composite?

Accepted Answer

A Class Photo is one photo taken of the entire group and a Class Composite is a series of each child’s individual photo with the name underneath put into one 8x10.

Question 9

What’s the difference between Glamour Retouching and Blemish Retouching?

Accepted Answer

Glamour Retouching will soften the skin (like an airbrush effect) while Blemish Retouching will remove any acne or blemishes from the skin.

Question 10

Will I get an email when the pictures become available?

Accepted Answer

If the school has supplied us with emails, we will send an email blast as soon as the pictures become available.

Question 11

Can I order more than one pose in a package?

Accepted Answer

All packages include one pose, with the option to add extra poses for an additional fee.

Question 12

What if I just want a single 5x7 print instead of a sheet with 2- 5x7 prints?

Accepted Answer

Our 5x7 prints come in a sheet of 2- 5x7s.  We do not offer individual 5x7 prints.

Question 13

What is your refund policy?

Accepted Answer

If you are unsatisfied with your printed product in any way, return it to the address below within 30 days of the shipping date for a full credit.

Stuart-Rodgers Photography
Attn: Refund Request
2504 Green Bay Road
Evanston, IL 60201.

We do not offer refund or exchanges on Digital Files.

Refunds, credits or exchanges are not available for orders that are more than 90 days old.

Question 14

How do I choose my yearbook pose?

Accepted Answer

Log in to the online gallery to view and select your desired pose.  If logging in by a computer, select the link that says ‘Choose Yearbook Pose’.  If logging in by mobile device, find the menu icon indicated by three horizontal lines and select ‘Choose Yearbook Pose’.  Make sure to confirm your selection by the deadline indicated in the online gallery. If you don’t select a pose, our staff will choose an image for the yearbook on your behalf.

Question 15

What should I wear for my photo?

Accepted Answer

See our Clothing Tips Page for suggestions.

Frequently asked questions